Big Italy Tour with Ajet Airlines for 5 Nights and 6 Days (Bergamo–Rome)
GENERAL TERMS
1- The General Terms are an integral part of the tour program and cannot be considered independently of the tour program.
2- If sufficient participation for the trip is not achieved; Wtatil can cancel the tour up to 21 days prior to the travel date. In such a case, the cancellation information will be communicated to the guest. The full tour fee will be refunded to the guest. In the refund of additional services purchased outside the tour; the domestic flight connections purchased from Wtatil will also be refunded to the guest, while visa services and travel health insurance, if applied for a visa in the guest's name, will not be refunded as these services will be considered used. If the guest purchased the domestic flight connection from a different provider not associated with Wtatil, in the event that the trip is canceled by Wtatil, the guest cannot request any refund from Wtatil. The guest accepts in advance any financial and moral losses that may arise due to the cancellation of the tour at the time of purchasing the tour, and Wtatil cannot be held responsible.
3- If sufficient participation for the trip is not achieved, Wtatil has the right to show goodwill and not cancel the tour. In this case, the provision of guidance services included in the package will be limited to the airport transfers for international arrivals and departures.
Cancellation and Modification
4- In cancellations made more than 30 days before the tour departure date, the flight ticket fees that do not have cancellation & modification or refund rights will be reflected as a penalty.
5- Guests have the right to cancel without penalty until 30 days before the tour start date, provided they inform Wtatil in writing, except for airline tickets for which payment has been made and/or a commitment has been made to the airline. In cases where less than 31 days remain until the trip start date, the guest can cancel by paying a penalty fee of 50% of the remaining tour fee from the air ticket price, and if cancellation is made 15 days or less before the trip start date, the guest must pay the full penalty fee for the tour fee. In the case of cancellation requests, the refund conditions for additional services such as domestic flight connections, visa services, travel health insurance may vary according to the cancellation request time, therefore it is necessary to inquire in advance about the refund conditions. Wtatil cannot make any commitment regarding the refund of additional services.
Guidance Services and Extra Tours
6- The days and times of the tours specified in the program may be changed by the guide due to the opening/closing status of museums and historical sites at the visited places and weather conditions. Different guides may accompany our guests during the tours.
7- Panoramic city tours included in the tour package are approximately 2-3 hour tours conducted for the general introduction of the cities, involving guided commentary from the vehicle and do not include entrance to museums or historical sites. If the panoramic tours cannot be held due to situations such as local authorities not allowing visits or road closures due to any event at the scheduled dates and times of the tours, or if the tours become impossible due to weather conditions, Wtatil cannot be held responsible for the non-performance of these tours. Some tours may be conducted using public transportation or walking due to closed roads or places where vehicle access is not allowed.
8- Our guide may change the days of city tours and/or additional tours based on the number of participants and the closing status of the museum and historical site while staying within the content of our tours. This applies in case of changes in flight times as well.
9- The following should be noted for tours conducted by Speed Boats; heavy meals should not be consumed just before boarding the boat, and excessive amounts of water should not be drunk. Guests with stomach, back, neck complaints, or pregnant guests must inform their guides of their conditions.
10- No refunds are made for services included in the price if participation in the specified tours or meal services is not provided.
About Flights
11- Wtatil acts as an intermediary between the airline and the passenger, and in case of any disputes, the relevant provisions of Turkish legislation, as well as the Hague Protocol and the Warsaw Convention, will be applied.
12- There may be delays or changes in departure times for scheduled and special flights. Wtatil is obliged to inform about these changes as soon as possible. The passenger has accepted the risk of flight time changes/cancellations when purchasing the trip.
13- Children aged 0-2 only pay the airport tax.
14- According to airline regulations; if the outbound flight of round-trip purchased airline tickets is not used, the return flight will be canceled by the airline.
15- Check-in and boarding procedures to be carried out for passengers participating in flights are personal processes, and these must be completed by the guests themselves at the airports prior to the flight at the relevant airline counters or online via the airline's websites.
16- Last-minute delays and gate changes during flights are announced verbally at the airports and displayed on the information boards in the area. These details must be monitored by the guests themselves.
17- Wtatil cannot be held responsible for guests who are not present at the specified airport during the times dictated by the airlines, do not complete the check-in and boarding procedures on time, or complete these procedures on time but do not board the plane. All expenses related to obtaining new round-trip tickets and transfers in the destination area for guests who miss their flight are their responsibility.
18- Generally, luggage weight for flights departing from Turkey is 20 kg. This weight may vary depending on the airline and the destination country. If domestic flights are present in the destination country, this luggage weight may drop to 15 kg. Extra luggage weight/charge rules are determined by airlines and are not the responsibility of Wtatil.
19- Guests wishing to upgrade their tickets using miles (to business or first class) after ticketing can do so depending on the availability of the airline (please check with the airline you have membership with). No mileage guarantee is provided for each flight. Please check whether the tickets for the program are of an upgradeable class.
20- Some airlines may charge extra fees for meals and online check-in services.
Other Matters
21- Wtatil will not accept responsibility for any changes or cancellation processes made directly by the guest with the hotel. In such cases, the cancellation conditions of Wtatil will apply.
22- In cases where the names of the hotels are not specified in the tour program and only category information is provided, and/or options are presented for the same destination, the guest will be informed by Wtatil 48 hours before the start of the trip.
23- During special periods such as fairs, congresses, concerts, events, sports tournaments, etc., hotels may be used farther than the specified locations or distances. In such cases, Wtatil will provide information 15 days prior to the tour departure.
24- During registration for the purchased tour, the guest's name as it appears on the passport, date of birth, and passport number must be correctly entered/reported in the system. Airline tickets are issued based on this information. Any penalty fees from cancellations or changes on tickets due to incorrect information will be charged to the guests.
25- To use your mobile phone abroad, please check with your service provider before leaving Turkey to ensure that your phone is enabled for international use.
26- The hotel check-in time is 15:00 and the check-out time is 12:00.
27- Requests regarding the room (high floor, near common areas, smoking/non-smoking, bed type) will be communicated to the hotel by Wtatil. The reserved rooms will be assigned according to the guests' preferences, depending on the hotel's availability. The fulfillment of these requests depends on availability at the time of check-in and cannot be guaranteed by Wtatil.
28- The breakfast offered at the hotels may differ from the rich Turkish breakfast commonly expected. Generally served as a continental breakfast, it usually consists of limited options such as butter, jam, bread, tea, or coffee and may be served in a separate room assigned for groups.
29- In some cases, instead of a double bed, a twin bed may be provided. Most European hotels offer twin rooms that can be combined if necessary.
30- The child and extra bed policy may vary by hotel and room types.
31- Any extra bed and baby cot are supplied upon request and based on the hotel’s availability, and approval by the hotel is required.
32- The capacity for extra beds or baby cots in the room is 1 unit (maximum).
33- In triple rooms, there is an extra bed application, and the bed assigned to the 3rd person is smaller than standard beds. Triple rooms consist of 1 large bed + 1 extra bed. Extra beds consist of foldable beds or beds called couch beds. Our guests accept that they will accommodate the additional beds that will be added to the standard room due to triple room and/or child reservations, and may experience cramped conditions.
34- If the number of children and their ages stated in the hotel reservations with adults are reported incorrectly by our guests, the relevant hotels may charge an additional fee. In such cases, the responsibility lies with the guest who made the incorrect declaration. Hotels may request identification to determine the ages of children.
35- In reservations for 2 adults + 1 child, there may not be a separate bed for the child. Child rates are valid only when the child is staying alongside two adults. Child discounts apply only for one "single child" who meets the age group while staying next to two adults.
36- Daily currency exchanges are reflected in TL prices. The exchange rates on the payment date are applicable. Additional requests and some extra services you will receive at the hotel (mini-bar, ironing, etc.) will be subject to extra charges as determined by the hotel. These expenses are not included in the purchase price and are paid directly to the hotel during your stay.
37- Some countries have different implementations regarding city, tourism, or local taxes. All such city, tourism, or other taxes currently in effect will be collected from the guests by the hotel during entry or exit.
38- The distances stated in the programs are map-based. Travel times may extend due to traffic, weather conditions, geographical location of the country, road works, and conditions.
39- Wtatil can change the order of cities in the program and the main airline to be flown as they deem necessary without altering the content of the program due to mandatory situations or requirements.
40- The personal belongings, bags, suitcases, passports/identities of individuals participating in the tour are under their own responsibility, and Wtatil cannot be held responsible for lost/forgotten/stolen items. In the event that forgotten items are found, expenses incurred to deliver the items to the country and/or the individual will be borne by the owner of the item.
41- Participants in the tour are required to carry their travel health insurance policy and any health issues along with the relevant medications and reports.
42- For possible extra expenses, at check-in, the official institutions may request photo identification/passport and a credit card or cash deposit, which is required by the hotel. The refund of the deposit requested at check-out is a transaction between the hotel and the guest and Wtatil has no intervention in this matter.
Visa and Passport
43- Visa application applies to T.C citizens.
44- Guests' passports must be valid for at least 6 months from the date of travel.
45- At customs crossings/border gates, to have an entry-exit stamp on your passport, there must be at least 2 blank pages in your passport.
46- Being exempt from a visa for entry into the countries on this tour does not mean that entry/exit can be made; the passport police have the authority to refuse entry/exit, and Wtatil is not responsible for this situation, and the responsibility lies with the passenger.
47- Guests who are not Turkish citizens or who have dual citizenship and will participate in the tour using their other country passport must inquire about the visa procedures applied by the country they will be traveling to from the relevant consulates themselves; otherwise, Wtatil will not be responsible for any resulting consequences.
48- To avoid any issues with customs authorities at the border of the visited country due to torn, worn out, wet, and/or similarly damaged passports, passports must be renewed. Otherwise, the responsibility lies with the passenger.
49- Guests under 18 years old who travel alone or only with one of the parents may be asked to present a document showing the joint consent of both parents by the police officer during entry-exit procedures, so it is recommended that guests under 18 and their parents be sensitive to this issue.
What's Included
Services Included in the Tour Price:
• Round Trip Economy Class Airline Ticket with AJet Airlines from Istanbul to Bergamo and from Rome to Istanbul
• Breakfasts to be taken at the hotels
• City Tours in Venice, Florence, Milan, and Rome
• Accommodation in 3* and 4* Hotels located 20-40 km from the center for a total of 5 nights: 2 nights in Rome, 1 night in Florence (Montecatini and Calenzano), 1 night in Venice (Quarto D'altino, Noale, or Treviso), and 1 night in Milan
• Professional Turkish Guidance Service
• Transportation with Luxury Vehicles
• City Tours specified in the program
Not Included
Services Not Included in the Tour Price:
• Overseas Exit Fee
• Visa Service
• Private Travel Health Insurance
• All Personal Expenses
• All Extra Services Taken at Hotels
• Extra Tours Specified in the Program
• City Taxes (Tourists staying in Italy are required to pay a tourist tax. These taxes, which range from 8-10 Euros per night, must be paid by our guests at the hotel reception upon check-in.)
• Vaporetto Fee (15 Euros)
• Venice Entrance Fee (10 Euros)
• Headphone Fee for Florence and Venice (2 Euros)
• Driver Tips
