BIG ITALY TK 2025 (LJU-NAP) VENICE (1) & MILAN (1) & FLORENCE (2) & ROME (2) & NAPLES (1)
GENERAL TERMS
1- The General Terms are an integral part of the tour program and cannot be considered independently of the tour program.
2- In the event that sufficient participation is not achieved for the trip; Wtatil can cancel the tour up to 21 days prior to the departure date. In such a case, the cancellation information will be communicated to the guest. The total tour fee will be refunded to the guest. For additional services purchased outside of the tour; domestic flight connections purchased from Wtatil will also be refunded to the guest, visa services will not be refunded if a visa application has been made using travel health insurance, as these services will have been used; if a visa application has not been made, both visa and travel health insurance will be canceled and a refund will be made. If the guest purchased the domestic flight connection from a different provider independently of Wtatil, in the event of cancellation of the trip by Wtatil, the guest cannot demand any refund from Wtatil. The guest accepts in advance any material and moral losses that may arise due to the cancellation of the tour upon purchasing the tour; Wtatil cannot be held responsible.
3- In the event that sufficient participation is not achieved for the trip, Wtatil reserves the right to show goodwill and not to cancel the tour. In this case, the provision of the tour individually for the guest will be the case, and the included guiding service in the package will only cover the transfer to and from the airport for international flights.
Cancellation and Change
4- Our guests have the right to cancel without penalty, provided that they notify Wtatil in writing at least 30 days before the tour departure date, except for flight tickets that have been paid for and/or guaranteed to the airline. In case of less than 31 days until the start of the trip, a penalty equal to 50% of the remaining tour fee will be paid from the cost of the airline ticket, and in case of 15 days or less until the start of the trip, the entire tour fee will be paid as a penalty to cancel. In case of a request for cancellation, the cancellation and refund conditions for additional services such as domestic flight connections, visa services, and travel health insurance may vary based on the time of the cancellation request, so it is necessary to inquire about their refund in advance. Wtatil cannot make any commitments regarding the cancellation refunds of additional services.
Guiding Services and Extra Tours
5- The days and times of the tours specified in the program may change according to the opening/closing status of museums and historical sites in the destinations and weather conditions as determined by the guide. Different guides may accompany our guests during the tours.
6- Panoramic city tours included in the tour package are organized for the general introduction of the cities and are conducted as panoramic tours from within the vehicle with guiding explanations, not including entrance to museums or historical sites, lasting maximum 2-3 hours. If the panoramic tours cannot be held due to restrictions imposed by local authorities preventing visits on the day and time specified in the program, or due to road closures for any event, or due to weather conditions making the tour impossible, Wtatil is not responsible for the failure to conduct these tours. Some tours may be implemented via public transport or on foot due to closed roads or areas where vehicle access is not permitted.
7- Our guide may make changes to the days of city tours and/or additional tours based on participant numbers and the status of museum and historical sites being closed. This applies in cases where there are changes in flight times as well.
8- Important considerations for tours to be conducted with Speed Boats include; avoiding heavy meals and excessive drinking of water just before boarding the boat. Guests who have stomach, back, neck complaints or are pregnant are required to inform their guides about their conditions.
9- There will be no refund if the included services such as tours or meal services are not utilized.
About Flights
10- Wtatil is an intermediary between the airline and the passenger, and in cases of disputes, the relevant provisions of Turkish legislation, as well as the Hague Protocol and the Warsaw Convention will apply.
11- Delays or changes in flight times may occur for scheduled and charter flights. Wtatil is obligated to inform about these changes as soon as possible. The passenger accepts the risk of changes/cancellations to the flight times when purchasing the trip.
12- Children aged 0-2 only pay the airport tax fee.
13- According to airline regulations; if the outbound flight of return tickets purchased as round-trip is not used, the return flight will be canceled by the airline.
14- For those participating in tours by plane, check-in and boarding procedures are personal responsibilities and must be completed by the guest at the relevant airline counters or online at the airline's website before the flight.
15- Last-minute delays and gate changes during flights are announced audibly at the airports and displayed on the information boards in the area. Guests must monitor this information themselves.
16- Wtatil is not responsible for guests who are not present at the specified airport at the times reported in accordance with the airline's rules for participation in the tour, or those who do not complete their check-in and boarding procedures on time, or who complete these procedures but do not board the plane. All expenses related to obtaining new round-trip tickets and necessary transfers for guests who miss the flight will be their responsibility.
17- The general luggage allowance for outgoing flights from Turkey is 20 kg. This weight may vary depending on the airline and the destination country. If domestic flights are available in the destination country, the luggage weight may drop to 15 kg for these internal flights. Excess luggage weight/price rules are determined by the airlines and are not the responsibility of Wtatil.
18- For guests wishing to upgrade their airline tickets using their miles (to business or first class); upgrades can be made after the tickets are issued, depending on the availability of the airline (please check the airline you are a member of). No guarantee of upgrades is provided for each flight. Check whether the program tickets are in a class eligible for upgrade.
19- Meals and online check-in services may incur additional charges for some airlines.
Other Matters
20- Wtatil will not accept responsibility for any changes or cancellations made by the guest directly communicating with the hotel. In such cases, the cancellation conditions of Wtatil will apply.
21- In cases where the hotel(s) are presented with only category information without mentioning the names of the hotels, and/or options are offered for the same destination, the choice will be communicated to the guest by Wtatil 48 hours before the trip starts.
22- In special periods such as fairs, congresses, concerts, events, or sports tournaments, hotels may be used at distances further than those specified. In such cases, the guests will be informed by Wtatil 15 days before the departure date.
23- At the time of registration for the purchased tour; the guest must accurately enter/declare the name, date of birth, and passport number as they appear on the passport. Flight tickets are issued based on this information. Any penalty fees incurred from incorrect information will be charged to the guests.
24- To use your mobile phone abroad, please check before leaving Turkey whether your phone is enabled for international use by contacting your service provider.
25- The hotel check-in time is 15:00, and the check-out time is 12:00.
26- Requests regarding the room (high floor, close to public areas, smoking/non-smoking, bed type) will be communicated to the hotel by Wtatil. Every effort will be made to ensure that the reserved rooms are in accordance with the guests' preferences, based on the hotel's availability. The fulfillment of these requests is subject to availability upon check-in and cannot be guaranteed by Wtatil.
27- Breakfasts offered at hotels differ from the traditional rich Turkish breakfast. Generally, they are served as continental breakfast, consisting of limited options such as butter, jam, bread, tea, or coffee, and may be served in a separate hall designated for groups.
28- In some cases, a double bed may be provided instead of a twin bed. Most European hotels offer rooms with 2 beds that can be joined if necessary.
29- The child and extra bed policy may vary by hotel and room types.
30- All extra beds and baby cots are provided upon request and according to the hotel's availability, and must be approved by the hotel.
31- The capacity for extra bed or baby cot in the room is a maximum of 1 (one).
32- In triple rooms, there is an application of extra bed, wherein the bed allocated for the 3rd person is smaller than standard beds. Triple rooms consist of 1 large bed + 1 extra bed. Extra beds can be foldable beds and are referred to as coach beds. Our guests accept that they will experience some crowding and bed type due to extra beds added to standard rooms in their bookings for triple rooms and/or with children.
33- In hotel reservations, if the number of adults and children staying is inaccurately stated by the guests, related hotels may charge extra fees. In such cases, the responsibility falls on the guest who made the incorrect declaration. The hotel may request identification for age verification for children.
34- In reservations with 2 adults + 1 child, there may not be a separate bed for the child. Child rates are only valid if the child stays with two adults. Child discounts apply to the age group that matches the child's age in “single child” staying with two adults.
35- The exchange rates during the day are reflected in the TL prices. The exchange rates valid at the time of payment apply. Additional requests and some extra services (minibar, ironing, etc.) that will be purchased at the hotel will be subject to extra charges. These expenses are not included in the price at the time of purchase and are paid directly at the hotel during your stay.
36- Some countries have different implementations regarding city, tourism, or local taxes. Any such city, tourism, or other taxes will be collected from the guest by the hotel at the time of entry or exit.
37- The distances provided in the programs are based on maps. Travel times may be extended due to traffic, weather conditions, geographical location of the destination country, road works, and similar conditions.
38- Wtatil may change the order of the cities in the program or the main airline to be flown as necessary or in mandatory situations, without altering the content of the program.
39- Personal belongings, bags, luggage, passports/identities carried by participating individuals are under their own responsibility, and Wtatil is not responsible for lost/forgotten/stolen items. In case of forgotten items being found, the costs incurred during their delivery to the country and/or to the person will be borne by the owner of the item.
40- Participants in the tour are required to carry their travel health insurance policies and any related medications and reports for any health issues they may have.
41- For any extra expenses, the hotel may request a deposit in the form of a photo ID/passport issued by official institutions and a credit card or cash upon check-in. The refund of the requested deposit during check-out is an operation between the hotel and the guest, and Wtatil has no intervention in this process.
Visa and Passport
42- There is no visa requirement for Turkish citizens.
43- Guests must ensure that their passports are valid for at least 6 months from the date of the end of travel.
44- In order for an entry-exit stamp to be printed on your passport at customs crossings/border checkpoints, there must be at least 2 blank pages available in your passport.
45- Being exempt from a visa for entry into the countries on this tour does not mean that entry/exit is guaranteed, as the passport police have the authority to deny you entry/exist in the country, and Wtatil is not responsible for this situation; the responsibility lies with the passenger.
46- Non-Turkish citizens or those who have dual citizenship and will participate in the tour using a passport from another country must inquire directly with the relevant consulates regarding the visa procedures applicable to the country they are traveling to; Wtatil will not be responsible for any resulting consequences of not doing so.
47- To avoid issues at the border with the customs police when entering the country due to torn, worn, wet, and/or similarly damaged passports; these passports should be renewed. Otherwise, the responsibility lies with the passenger.
48- Guests under 18 years of age traveling alone or accompanied by only one parent should be aware of the possibility that border police may request a document showing the consent of both parents; hence, guests under 18 and their parents are advised to be mindful of this.
What's Included
Not Included
