Included Services:

• Economy class flights on the Istanbul – Sharjah – Istanbul route with Ajet Airlines,

• Airport taxes,

• 3 Nights accommodation with breakfast in the selected hotel category

• First day Dubai Icons and City Tour

• Airport-hotel-airport transfers

• Turkish-speaking guiding services

Services Not Included:

• Extras taken in the hotel

• Breakfast on the first day

• All personal expenses

• Foreign exit fee

• Travel Insurance (up to 65 years) (Comprehensive Covid19)

• Travel Insurance (over 65 years) (Comprehensive Covid19)

• Tourism Dirham / Hotel Tax This tax, determined according to the hotel category, will be paid directly by the guest at the hotel reception) (10 AED (approximately 3 EUR) per night for 2 and 3-star hotels, 15 AED (approximately 4 EUR) per night for 4-star hotels, 20 AED (approximately 5 EUR) per night for 5-star hotels).

GENERAL TERMS 1- General Terms are an inseparable part of the tour program and cannot be considered independently from it. 2- If sufficient participation for the trip is not achieved, the Agency may cancel the tour up to 21 days before the departure date. In such a case, the cancellation information will be communicated to the guest. The full amount of the tour price will be refunded to the guest. For additional services purchased outside the tour, domestic flight connections purchased from the Agency will also be refunded to the guest; however, if a visa service has been utilized for the guest’s visa application using travel health insurance, these services cannot be refunded as they are considered utilized. If the guest purchased the domestic flight connection from a different provider independent of the Agency, the guest cannot claim any refund from the Agency in case of cancellation of the trip by the Agency. The guest accepts in advance the financial and moral losses that may arise from the cancellation of the tour when purchasing the tour, and the Agency cannot be held responsible. 3- If sufficient participation for the trip is not achieved, the Agency has the right to show goodwill by not canceling the tour. In this case, the guiding service included in the package will only cover transfer services to and from the airport for the international departure and return. Cancellation and Change 4- In our tours, tickets for transportation are issued at the moment of reservation. For cancellations made more than 30 days before the departure date, there are no rights for cancellation, changes, or refunds on these flight ticket costs, and a penal amount will be reflected. 5- Guests have the right to cancel without penalty by informing the Agency in writing at least 30 days prior to the tour departure date, excluding flight tickets for which payment has been made and/or commitments made to the airline. If there are 31 days or less remaining until the start of the trip, the guest can cancel by paying a penalty fee of 50% of the remaining tour price from the flight ticket price. In the case of cancellation less than 15 days before the start of the trip, the guest can cancel by paying the full penalty fee of the tour price. In case of cancellation requests, since the refund conditions for additional services such as domestic flight connections, visa services, and travel health insurance may vary according to the cancellation request duration, it is necessary to inquire about refunds in advance. The Agency cannot guarantee any commitment for refunding additional services. Guiding Services and Extra Tours 6- The days and times of the tours indicated in the program may be changed by the guide due to the opening/closing status of museums or historical sites or weather conditions. Different guides may accompany our guests during the tours. 7- Panoramic city tours included in the tour package are conducted with a general introduction of the cities and are maximum 2-3 hour tours that do not include entrances to museums or historical sites with commentary from the guide from inside the vehicle. Panoramic tours may not take place if local authorities do not permit visits on the scheduled days and times due to closures or blocked roads due to any event, and the Agency is not responsible for the inability to conduct the tours in such situations. Some tours may be conducted by public transport or on foot where roads are closed or vehicle access is prohibited. 8- Our guide may change the days of city tours and/or additional tours depending on the number of participants and whether museums and historical sites are closed. This condition also applies to possible changes in flight times. 9- In our tours conducted with Speed Boats, it is advisable not to have heavy meals just before boarding and not to drink excessive amounts of water. Guests with stomach, back, neck complaints, and pregnant guests must inform their guides about their conditions. 10- There is no refund for services such as tour or meal services included in the prices if the guest does not participate in those services. Regarding Flights 11- The Agency acts as an intermediary between the airline and the passenger, and in case of disputes, the applicable laws of Turkish legislation as well as the Hague Protocol and the Warsaw Convention will apply. 12- Delays or changes in flight times may occur in scheduled and charter flights. The Agency is obliged to notify these changes as soon as possible. The passenger accepts the risk of flight time changes/cancellations when purchasing the trip. 13- Children aged 0-2 only pay the airport tax. 14- According to airline rules; if the outgoing flight of round-trip tickets purchased is not used, the return flight is canceled by the airline. 15- Check-in and boarding procedures to be performed for participants on flights are personal procedures and must be carried out by the guest before the flight at the airport, from the relevant airline counters, or online through the airline's website. 16- Last-minute delays and gate changes during flights are announced via voice at the airports and displayed on the information boards in the area. This information must be followed by the guests themselves. 17- The Agency is not responsible for guests who are not present at the specified airport at the reported times according to airline regulations, do not complete the check-in and boarding procedures in time, or complete these but do not board the plane. All expenses for guests who miss their flight, including obtaining new round-trip tickets necessary for participation in the tour and transfers in the area, are their responsibility. 18- The general luggage weight for flights departing from Turkey is 20 kg. This weight may vary according to the airline and the country being visited. If there are domestic flights in the visited country, the luggage weight may drop to 15 kg. Excess baggage weight/price rules are set by airlines and are not the responsibility of the Agency. 19- For guests wishing to upgrade their plane tickets with miles (to business or first class); upgrades can be made after the tickets are issued, depending on the availability of the airline (please check with the airline you are a member of). No mileage guarantee is given for each flight. Check whether the tickets for the program are in an upgradeable class. 20- Some airlines may charge extra fees for meal and online check-in services. Other Matters 21- The Agency will not accept responsibility for any changes or cancellation procedures made directly by the guest contacting the hotel. In this case, the cancellation conditions of the Agency will apply. 22- In cases where hotel(s) are specified only by category information in the tour program and/or options are presented for the same destination, the Agency will inform the guest 48 hours before the movement of the trip. 23- During special periods such as fairs, congresses, concerts, events, sports tournaments, etc., hotels may be utilized farther than the indicated locations or kilometers. In such cases, the Agency will inform 15 days before the departure date. 24- During the registration process for the purchased tour; the guest must provide the correct name as appearing in the passport, date of birth, and passport number into the system. Flight tickets will be issued based on this information. The penalty for cancellation or changes resulting from incorrect information will be charged to the guests. 25- To be able to use your mobile phone abroad, before leaving Turkey, check with the company to see if your phone is enabled for international use. 26- The check-in time for accommodation is 15:00, and the check-out time is 12:00. 27- Requests regarding the room (high floor, close to common areas, smoking/non-smoking, bed type) are communicated by the Agency to the hotel. Care is taken to ensure that the reserved rooms are according to the guests' preferences based on hotel availability. The fulfillment of these requests depends on availability at check-in and cannot be guaranteed by the Agency. 28- Breakfast offered at hotels may differ from the rich breakfast traditionally made in Turkish cuisine. Generally, it is served with limited options, which is typically referred to as a continental breakfast consisting of butter, jam, bread, tea, or coffee, and may be served in a separate hall allocated for groups. 29- In some cases, a double bed may be provided instead of a twin room. Many European hotels offer rooms with two beds that can be joined together when needed. 30- Child and extra bed policies may vary by hotel and room types. 31- All types of extra beds and baby cots are provided upon request and based on hotel availability and require hotel approval. 32- The capacity for extra beds or baby cots in a room is 1 unit (maximum). 33- In triple rooms, there is an extra bed application; the bed provided for the third person is smaller than standard beds. Triple rooms consist of 1 large bed + 1 extra bed. Extra beds are foldable and consist of beds referred to as a coach bed. Guests accept that they are considered to have acknowledged the possible crampedness in rooms due to the added extra beds in triple room and/or child reservations. 34- If the number and ages of children staying with adults in hotel reservations are incorrectly stated by our guests, the relevant hotels may charge extra fees. In such case, the responsibility lies with the guest who made the incorrect declaration. Hotels may require identification for age verification for children. 35- In reservations for 2 adults + 1 child, there may not be a separate bed available for the child. Child prices are only valid if the child is accompanied by two adults. Child discounts apply only to the eligible age group of the "single child" staying with two adults. 36- Daily currency exchange rates are reflected in TL prices. Rates at the time of purchase are valid. Additional requests and some extra services to be obtained at the hotel (minibar, ironing, etc.) are subject to extra charges imposed by the hotel. These costs are not included at the time of purchase and will be paid directly to the hotel during your stay. 37- Some countries have different applications regarding city, tourism, or local taxes. All city, tourism, or other taxes implemented in such a manner will be collected from guests by the hotel upon entry or exit. 38- The distances given in the programs are based on maps. Travel times may be extended due to traffic, weather conditions, the geographical location of the country visited, and road works and conditions. 39- The Agency can change the order of cities in the program and the main airline to be flown without changing the program content in cases of necessity or deemed necessary. 40- Personal belongings, bags, luggage, passports/identities of participants in the tour are under their own responsibility, and the Agency is not responsible for lost/forgotten/stolen items. In case forgotten items are found, the costs incurred for delivering the items to the country and/or individual are the responsibility of the item owner. 41- It is mandatory for participants in the tour to carry their travel health insurance policies and any medications and reports related to their health problems. 42- For possible extra expenses, a deposit in the form of a credit card or cash and a photo ID/passport issued by official institutions may be requested by the hotel upon check-in. The return of the requested deposit upon check-out is a transaction between the hotel and the guest, and the Agency has no intervention in this matter. Visa and Passport 1- Guests’ passports must be valid for at least 6 months from the date of completion of travel. 2- To have entry-exit marks stamped on your passport at customs crossings/border gates, there must be at least 2 blank pages in your passport. 3- Exemption from visas and having a visa for the countries on this tour does not guarantee entry/exit to the country, as the passport police have the authority to deny you entry/exiting from the country. The Agency is not responsible for this situation; the responsibility lies with the passenger. 4- Guests who are not Turkish citizens or who have dual citizenship and will participate in the tour using another country's passport must personally consult the relevant consulates about the visa procedures applied by the country being visited; otherwise, the Agency will not be responsible for any consequences. 5- To avoid issues with border police at the borders of the visited countries due to torn, worn, wet, and/or similar damaged passports, it is necessary to renew passports. Otherwise, the responsibility lies with the passenger. 6- Guests under the age of 18 traveling alone or only with one parent may be asked by border police for a document indicating the common consent of both parents, so it is recommended that guests under the age of 18 and their parents pay attention to this matter.